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When will they activate my account?
Activation of your account is not done by WYB. Once your bag is delivered to you the courier notifies us via the ordering system and then your bag is confirmed as delivered. Within 1-3 days after delivery is when you should expect to see your account ...
What if my order is delayed?
Please allow up to 3-5 working days for an order to be delivered, after this time then contact us as there could be an issue. Sometimes an order can be delayed due to circumstances out of our control, for example the delivery company is not operating ...
How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
What are my payment options?
We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out. Or in some countries you can pay in 5 weekly installments using Stripe in Kenya, Poland, Portugal, South Africa and Switzerland. (If you choose ...
How can I cancel my order?
If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your ...