How can I cancel my order?

How can I cancel my order?

If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your order, you have 14 days from the date you receive your order to return it for a refund if its in original condition. In this case you have to contact our Customer Service first.

 

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    • How can I order?

      When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...

    • When is my order shipped?

      Your order is dispatched within one business day. Once your order is dispatched you will get your tracking details via email. After dispatch, the courier service will deliver your order within 3 business days.

    • How do I return an item/receive a refund?

      To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product ...

    • How long will it take to get my order?

      After dispatch, the courier service will deliver your order within 3 business days. Once your order is shipped you will get your tracking details via email where you can follow your order.

    • How can I change my order after it has been placed?

      Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting our Customer Service immediately upon realizing that something may be wrong with your order. We will ...