What is your return and exchange policy?
You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working days to show on your account.
Our products have a 6-month-warranty, which means that we can exchange your faulty product if it has any manufacturing defect within 6 months. As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.
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How do I return an item/receive a refund?
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product ...
How can I change my order after it has been placed?
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting our Customer Service immediately upon realizing that something may be wrong with your order. We will ...
How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
How can I cancel my order?
If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your ...