What should I do if I receive a damaged item?

What should I do if I receive a damaged item?

If the item in your order is damaged please contact customer support here

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    • How do I return an item/receive a refund?

      To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product ...

    • What if I receive the wrong item?

      Please contact us by submitting a support ticket so that we can investigate with the warehouse what might have gone wrong with your order.

    • Do the prices include VAT and delivery?

      While on the product page, below the price, you are able to see if VAT or Sales Tax is "included" or "excluded" in the price. Delivery is an additional charge based on number of pieces and type of products order. Unless "Free Delivery" is specified

    • What size food delivery bag do I need?

      Our bags are created to meet the exact sizes and dimensions that are required to be a food delivery courier.

    • What features are important for a food delivery bag?

      Each of our bags come with important features such as thermal lining, water repellent material, safety features, pockets and compartments, as well as all of the comfort and durability features required for working as a food delivery courier.