General
Having Issues with Your Payment?
We understand experiencing payment issues can be frustrating. Here's a quick guide to help you resolve common payment problems efficiently: Common Payment Issues: Payment declined Double charges Unable to add/update payment method Invoice ...
Do the prices include VAT and delivery?
While on the product page, below the price, you are able to see if VAT or Sales Tax is "included" or "excluded" in the price. Delivery is an additional charge based on number of pieces and type of products order. Unless "Free Delivery" is specified
How do I add my tax number to the order?
During checkout there is an optional field for any of the tax information that you would like to provide us.
How do I place a bulk order for multiple bags?
It is possible to place orders for multiple bags and in most cases we can even offer a discount. Please contact us to find out more about this.
What if I have a zipper, material, or buckle issue?
During the guarantee period, if you experience an issue with your zipper, or any other components of the bag, you can contact us by by submitting a support ticket
How to clean a food delivery bag?
The bag is made from a durable materials and to clean it or you would need is a cloth, warm water, as well as a mild detergent such as liquid soap.
What features are important for a food delivery bag?
Each of our bags come with important features such as thermal lining, water repellent material, safety features, pockets and compartments, as well as all of the comfort and durability features required for working as a food delivery courier.
What size food delivery bag do I need?
Our bags are created to meet the exact sizes and dimensions that are required to be a food delivery courier.
How do I change the password on my account?
On the login page there will be a link "forgot my password" which will allow you to reset your password. Enter your email and follow the instructions seen there.
How can I contact you?
If your question is not answered in any of the articles provided here, you are able to contact us by submitting a support ticket.
Do I need to have an Uber account to order?
Although an Uber account is recommended, especially as this ensures that you are activated on the Uber app, you are also able to place your order with any email address.
How can I update my email address?
The email addresson your profile will be the same one used for your Uber account. However, if you placed an order without your Uber account you can contact us by submitting a support ticket.
What if I receive the wrong item?
Please contact us by submitting a support ticket so that we can investigate with the warehouse what might have gone wrong with your order.
How can I view my order history?
You can view all of your past orders once you are logged in and clicking the "My Profile" link in the footer of the website.
What if my order is delayed?
Please allow up to 3-5 working days for an order to be delivered, after this time then contact us as there could be an issue. Sometimes an order can be delayed due to circumstances out of our control, for example the delivery company is not operating ...
How do I create an account?
To create account is simply go to the Login page this link can be found in the footer of the website. From there you are able to see a sign up link that will allow you to create a new account.
Can I change my shipping address after placing an order?
Because of the quick turnaround time for our orders usually within one working day it is sometimes not possible to change the address of the order after it has been dispatched. However if you still would like to change your address please contact us ...
What should I do if I receive a damaged item?
If the item in your order is damaged please contact customer support here
Where is my invoice?
Your invoice is automatically sent to the email address you have provided after any payment is made. Please always check your spam and deleted e-mails as well.
Entering discount/gift card code
You can enter your voucher code by going to your cart. Under your chosen product you will see a "promo code" field, where you can enter and apply your voucher code and proceed to check out.
How can I cancel my order?
If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your ...
How long will it take to get my order?
After dispatch, the courier service will deliver your order within 3 business days. Once your order is shipped you will get your tracking details via email where you can follow your order.
How do I return an item/receive a refund?
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product ...
How can I change my order after it has been placed?
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting our Customer Service immediately upon realizing that something may be wrong with your order. We will ...
What is your return and exchange policy?
You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working ...
What are my payment options?
We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out. Or in some countries you can pay in 5 weekly installments using Stripe in Kenya, Poland, Portugal, South Africa and Switzerland. (If you choose ...
How can I update my card details?
If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.
When is my order shipped?
Your order is dispatched within one business day. Once your order is dispatched you will get your tracking details via email. After dispatch, the courier service will deliver your order within 3 business days.
How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
How can I track my order?
If your order hasn't arrived yet and is on the way, you can track it. You will find a tracking link in your delivery confirmation email once your order is handed over to the courier. Check your email inbox for this email. There can be occasions where ...