What are my payment options?
We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out. Or in some countries you can pay in 5 weekly installments using Stripe in Kenya, Poland, Portugal, South Africa and Switzerland.
(If you choose to pay in 5 weekly installments: the cost of the bag will be divided into 5 equal installments and the bank card that you have provided will automatically be charged with one installment for 5 weeks. Your 1/5 installment will be charged at the time of placing your order.
Please note that by choosing our 5-installment payment plan, you will agree to the obligation to pay off these 5 installments in the course of 5 weeks. In the case if any of your payments fails and we won't be able to collect the due payment from you within the next 9 days, an additional 10% late fee will be applied on the total value of your purchased products.)
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How can I update my card details?
If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.
How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
Where is my invoice?
Your invoice is automatically sent to the email address you have provided after any payment is made. Please always check your spam and deleted e-mails as well.
Can I change my shipping address after placing an order?
Because of the quick turnaround time for our orders usually within one working day it is sometimes not possible to change the address of the order after it has been dispatched. However if you still would like to change your address please contact us ...
When is my order shipped?
Your order is dispatched within one business day. Once your order is dispatched you will get your tracking details via email. After dispatch, the courier service will deliver your order within 3 business days.