What if I receive the wrong item?
Please contact us by submitting a support ticket so that we can investigate with the warehouse what might have gone wrong with your order.
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How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
What should I do if I receive a damaged item?
If the item in your order is damaged please contact customer support here
How do I return an item/receive a refund?
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product ...
Can I change my shipping address after placing an order?
Because of the quick turnaround time for our orders usually within one working day it is sometimes not possible to change the address of the order after it has been dispatched. However if you still would like to change your address please contact us ...
When is my order shipped?
Your order is dispatched within one business day. Once your order is dispatched you will get your tracking details via email. After dispatch, the courier service will deliver your order within 3 business days.