How do I return an item/receive a refund?
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product and receive a refund if the product is in original condition.
If you would like to return your order within 14 days, the cost of sending the bag back has to be paid by you. It can take up to 14 working days for your order to reach the warehouse and be processed. If your bag is in original condition we will refund your money for your order within 10 business days. Please note, that we will not refund the cost of the return delivery.
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How can I cancel my order?
If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your ...
How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
What should I do if I receive a damaged item?
If the item in your order is damaged please contact customer support here
What is your return and exchange policy?
You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working ...
What if I receive the wrong item?
Please contact us by submitting a support ticket so that we can investigate with the warehouse what might have gone wrong with your order.