Boolanga | Help Center

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Having Issues with Your Payment?
We understand experiencing payment issues can be frustrating. Here's a quick guide to help you resolve common payment problems efficiently: Common Payment Issues: Payment declined Double charges Unable to add/update payment method Invoice ...
Do the prices include VAT and delivery?
While on the product page, below the price, you are able to see if VAT or Sales Tax is "included" or "excluded" in the price. Delivery is an additional charge based on number of pieces and type of products order. Unless "Free Delivery" is specified
How do I add my tax number to the order?
During checkout there is an optional field for any of the tax information that you would like to provide us.
How do I place a bulk order for multiple bags?
It is possible to place orders for multiple bags and in most cases we can even offer a discount. Please contact us to find out more about this.
What if I have a zipper, material, or buckle issue?
During the guarantee period, if you experience an issue with your zipper, or any other components of the bag, you can contact us by by submitting a support ticket

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How can I order?
When yo want to place an order for a bag or any other items visit the category "Bags" or "ALL PRODUCTS" button on our website, choose your product(s), then click the add to cart button to start the checkout process. Next enter your billing and ...
How can I cancel my order?
If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your ...
What if my order is delayed?
Please allow up to 3-5 working days for an order to be delivered, after this time then contact us as there could be an issue. Sometimes an order can be delayed due to circumstances out of our control, for example the delivery company is not operating ...
What are my payment options?
We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out. Or in some countries you can pay in 5 weekly installments using Stripe in Kenya, Poland, Portugal, South Africa and Switzerland. (If you choose ...
How can I update my email address?
The email addresson your profile will be the same one used for your Uber account. However, if you placed an order without your Uber account you can contact us by submitting a support ticket.

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