How can I contact you?

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• What should I do if I receive a damaged item?

  If the item in your order is damaged please contact customer support here

• How do I place a bulk order for multiple bags?

  It is possible to place orders for multiple bags and in most cases we can even offer a discount. Please contact us to find out more about this.

• What if I receive the wrong item?

  Please contact us by submitting a support ticket so that we can investigate with the warehouse what might have gone wrong with your order.

• What if I have a zipper, material, or buckle issue?

  During the guarantee period, if you experience an issue with your zipper, or any other components of the bag, you can contact us by by submitting a support ticket

• How can I update my email address?

  The email addresson your profile will be the same one used for your Uber account. However, if you placed an order without your Uber account you can contact us by submitting a support ticket.